Overall Company Updates:

• We are limiting access at all locations and have eliminated walk-in traffic. Our staff members are available via phone (calls and texts) and email to fully serve your needs during this time.
• We have restricted face-to-face meetings. Our sales staff will conduct business via phone, text or email. As a company that prides itself on the relationships we have built, this will be a difficult change. However, face-to-face meetings pose a greater risk for all parties. If you need to conduct critical business that requires an in-person meeting, please call for an appointment to confirm access to the facility and availability of staff. All visitors to our office will be required to complete a questionnaire before entering our facilities.
• All grain checks and contracts and fertilizer booking contracts will be mailed out.
• To price grain or talk about markets speak with:
  • Eric in the Sterling office at 701-387-4506 or cell at 308-222-0511
  • Ashley (working from home) on her cell at 701-301-2394
• Direct deposit is an option for receiving payment for your grain. Talk to a member of our staff if you’d like to get set up.

Sterling Grain:

• Hours of operation: 7:00am to 5:00pm Monday through Friday.
• Office: 701-387-4506
• Grain deliveries: Drivers will remain in their truck. We will communicate through a PA system as to which pit to go to (1 or 2) and to dump or wait. Drivers will dump themselves and staff will remain in the scale room.
• We have signage on the doors to help guide everyone.

Sterling Agronomy Center:

• Hours of operation: 8:00am to 5:00pm Monday through Friday (Will adjust once agronomy season begins)
• Office: 701-387-4900
• Tanner: 701-426-2689
• Jeff: 701-222-0961
• For dry fertilizer loading: Drivers will remain in their truck. Call Tanner at the number above for loading instructions.
• For chemical and seed pickup/delivery: Call ahead. We will get what you need put together and have it ready when you arrive. Please remain inside your truck and we will load your vehicle for you.

Napoleon Location:

• Hours of operation: 7:30am to 5:00pm Monday through Friday, Saturdays closed until necessary to be open, (ie busy feed season).
• Elevator Office: 701-754-2573
• Pat Peterson, Location Manager: 701-319-5266
• Feed/livestock: Call ahead with orders so we can prepare them and deliver them curb side for pick up to limit your and our exposure points
• Grain deliveries: Please stay in your truck. We will direct you using the PA and card system.
• We will do everything we can to provide the customer service you are accustomed to but will be using a little different approach and communications with today’s environment.

Hazelton Location:

• Hours of operation: 8:00am to 5:00pm Monday through Friday
• Office 701-782-4123
• Grain deliveries: Drivers stay in truck. Stop at probe and an employee will communicate through the PA system with you. You will receive directions on where to dump and will remain in your vehicle while we unload your grain.
• Feed/Livestock: Call ahead with orders. Drivers stay in your vehicle. We will load you with what you need. After loading we will print an invoice in the office and bring it to you for a signature before you leave.

March 23, 2020

As you are aware, the impact of the global pandemic caused by COVID-19 continues to rapidly evolve. Safety is a core value for CHS South Central and includes a focus on the health and wellbeing of our employees, families, customers and owners, and the communities in which we live and work.

We understand that spring is here, and I want to emphasize; we are operational for business. We are simply adjusting some protocols. CHS South Central has implemented the following changes effective Monday, March 23rd, until further notice:

• We are limiting access at all locations. We respectfully ask you to contact us through phone or email whenever possible. Some of our locations have enacted split shift schedules; staff that can work remotely, have been asked to do so and will be available via phone or e-mail.
• If you need a grain check, please contact us and we will mail it promptly, deliver it to local bank for deposit or setup a pickup location outside of the office.
• All visitors to our office will be required to complete a questionnaire before entering our facilities. We are also asking all staff and visitors to adhere to the 6-foot distance recommended by the CDC to reduce virus spread.
• We have restricted face-to-face meetings. Our staff will conduct business via phone, text or email. As a company that prides itself on the relationships we have built, this will be a difficult change. However, face-to-face meetings pose a greater risk for everyone involved. If you need to conduct critical business that requires an in-person meeting, please call for an appointment to confirm access to the facility and availability of staff.
• We ask you to call ahead for product pickup whenever possible, our team will ensure that everything is ready to load upon your arrival.
• For those customers or vendors delivering grain or picking up products, we ask that you limit your time in the office to essential business. At some locations, we are asking drivers to remain in their cab. Please check our location policies or watch for information and direction upon arrival.

We will adjust our practices as necessary in the coming days, weeks or months. Rest assured, it is our commitment that we will continue to provide excellent service and support throughout this unprecedented time, even if we must do it differently. We value your business, your trust in CHS South Central and appreciate your understanding during this time. We look forward to resuming normal interactions as soon as it is deemed safe to do so.

Jeff Mehl
General Manager
CHS South Central

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